Documents
WESTERN BALKANS DIGITAL ECONOMY AND SOCIETY INDEX 2024 REPORT
11 AUG 2025 | REPORT
The Western Balkans Digital Economy and Society Index (WB DESI) 2024 Report provides a comprehensive assessment of the digital transformation progress in the six Western Balkan economies (WB6) for period 2022–2023, benchmarked against EU standards using the EU DESI 2024 methodology. It evaluates four key dimensions - digital skills, digital infrastructure, digital transformation of businesses, and digitalisation of public services - highlighting both progress and persistent gaps with the EU. The report finds improvements in broadband coverage, ICT education, and certain business digitalisation areas (like e-invoicing and online sales), but identifies major shortcomings in advanced digital skills, 5G deployment, AI adoption, and online public service usage. It calls for stronger investment, policy alignment with the EU Digital Decade targets, improved data collection, and enhanced regional cooperation to accelerate convergence with the EU digital single market.
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WESTERN BALKANS DIGITAL ECONOMY SOCIETY INDEX • WB DESI 2022 Report
25 MAY 2023 | REPORT
The first Western Balkan Digital Economy and Society Index (DESI) 2022 Report was developed under the RCC umbrella, and provides DESI calculation for 2021 and 2022. The methodology used for WB DESI calculation is based on the EU DESI 2022 Methodology and allows comparison with the EU DESI.
In addition, the Report helps setting the framework for permanent monitoring of digital developments on economy and regional level, as well as monitoring the progress towards digital strategy objectives and identifying areas that require relevant policy actions.
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Report on the State of Application of Digital Economy Society Index (DESI) in Western Balkan Economies
21 JULY 2021 | REPORT
The objective of the report is to provide an overview of the state of application of the Digital Economy and Society Index (DESI) methodology in Western Balkans, the availability of datasets for calculating all DESI indicators and identify the responsible institutions for data collection.
All with the aim is to identify gaps and needs and to provide short-term recommendations to harmonise the domestic methodologies with the DESI and European Union (EU) methodologies.
DESI measures five key areas: connectivity, human capital, use of internet by individuals, integration of digital technologies by the business sector and digital public services. As candidates or potential candidates for EU membership, the Western Balkan (WB) economies are required to use DESI indicators for measurement of the progress made.
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